![]() If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item.If the item is found to be defective, we will issue a refund. Once we have received the approved returned item, we will review its condition.Use the Contact Us form to submit pics/videos for your return request. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions.The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning.Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual).Item arrived defective and cannot be fixed with a replacement part.Under the circumstance that you receive a damaged or defective item, we will be able to exchange or cover the shipping fee if you decide to return it. All of our Products are strictly tested by our quality inspection team before shipment, if you find any quality issue, please email us at You will receive a response within 48 hours.ġ. If you have any questions, please feel free to let me know, thank you for your support and trust.After the headset is turned on and paired with the dock, it can be used normally. If your device doesn't connect via Bluetooth, use a USB-C cable to connect the dock to your computer.You need to answer or hang up calls in the connection device. Single click the MFB to answer an incoming call.Otherwise, you need to mute the sound on the connected device. The mute function only supports on cell phones calls at present.If the Bluetooth headset with microphone is defective or it just doesn’t meet your expectation, please let us know.After the headset is paired, open Sound Settings, and select "TK-HS003" as your audio input & output devices.Search and click to connect "TK-HS003" on your computer Bluetooth lists, LED change to Blue slow flash once after connected. ![]() Make sure all other Bluetooth devices around have been turned off. Update your Bluetooth Driver to the latest version.Note: The mute function might not be compatible with some third-party software at PC end. ![]() TECKNET hands-free Bluetooth wireless telephone headphones with microphone equipped with large capacity battery, which can provide 32 hours talking time or 400 hours standby time.Your headset is fully charged within 2 hours.You can also easily block the sound in your side by pressing the mute key when needed.It's perfect for office, remote working, call center agents, VoIP, trucker drivers, etc. The mute button can only used on cellphone, if you want to mute on Skype or other calling software on PC, please set it through software. Just short press the mute button and there will be a speech tone to Mute ON. ![]()
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